Radcomp Technologies builds strategic partnerships with companies to deliver top-notch IT support that will provide stability to take businesses into the future. Our dedicated team of IT professional's manages systems and troubleshoots issues to ensure our clients are able to work efficiently, all while minimizing business downtime. 

 

We’re looking for a full-time RAD Nerd to help us manage and maintain our end clients’ IT environment. Ensuring client satisfaction and resolving issues are essential in this position.  

 

As a RAD Nerd you will be assisting in the setup, maintenance, and support of end users’ technology. You will resolve open tickets for and be constantly monitoring the alerts generated by our tools to proactively resolve incidents before our client is aware.  

 

WHAT YOU’LL DO: 

• Provide tech support in person, over the phone or via remote access for issues related to computer systems software, hardware, patching, etc.  

• Diagnose issues to find best practice solutions  

• Review, analyze, and resolve monitoring tickets 

• Tailor communication style and troubleshooting delivery to match knowledge or skill level of end user 

• Create documentation and provide feedback on existing documentation  

• Track and enter time quickly and accurately  

• Set up, configure and troubleshoot computers, printers, peripherals and networking equipment 

• Serve as part of an on-call rotation for after-hours support  

• Work in a flexible and collaborative manner 

• Ensure confidentiality and security of all information 
   

WHO YOU ARE: 

• Patient: You must stay patient when our clients don’t understand industry jargon 

• Empathetic: You are empathetic to our client's situation and understanding their frustrations 

• Organized: You will need to be organized to increase productivity and maximize efficiency 

• Willing to learn: You are eager to learn and enhance your technical skills  

• Google-fu: If you don’t know the answer you are an expert at using the right key words to find it 

 

SHARE OUR CORE VALUES:  

• Dedication: We stick through the hard times and never give up on our clients, co-workers or ourselves. 

• Team Player: Together we stand. Alone we fall. Our ultimate responsibility is to do all we can to help our team members and to ensure that we’re meeting the needs of our clients.  

• Heart & Integrity: Our clients trust us to manage systems that control the livelihood of their business. We are passionate about the work we do and the people we serve. 

• Customer Relations: We make it a point to know each client personally. We are committed to listening and responding positively to their needs with the highest level of service and professionalism. 

• Positive Environment: We create a daily work life of opportunity, lightheartedness, equality, and open communication. We deepen our company culture and create a genuinely enjoyable atmosphere while acknowledging the full spectrum of what it means to be human and have an off day. 

 

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. 

 

WHAT WE OFFER... 

We offer one of the most diverse, competitive, and rewarding fields in the Columbia Gorge.  

 

• 100% employer paid health insurance for employee 

• 401(k) with matching retirement 

• Competitive hourly wage with OT opportunities 

• Paid time off  

• 7 Paid Holidays 

• Partial cellphone reimbursement  

• Fully stocked kitchen 

• Access to company cars  

 

Job Type: Full-time