HelpDesk
Services

What can you expect RADCOMP's managed help desk service?

RADCOMP's IT help desk, can more quickly address your users issues, due to our multi-level team based hierarchy. We have dedicated techs, levels 1 through 3, that are adept at handling everything from "Sally not being able to print", to full server infrastructure deployments. Our help desk service  will support your users 24x7 to solve their issues. Users will have faster, more comprehensive support, all delivered at a lower cost than could be provided with in-house staff. 

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HelpDesk Benefits

When you outsource your IT help desk services to RADCOMP, you gain these benefits

Happier IT Staff

Dealing with minor user issues all day can be frustrating for your internal  staff. By outsourcing user support to RADCOMP, your staff can work on  more rewarding  projects.
 

Greater Efficiency

When your staff can focus on their job - not IT - your organization becomes more efficient. 

Satisfied Users

When your users can get support for technical issues 24x7x365,  a common source of frustration is eliminated and your employees can be more effective.

HelpDesk Features

RADCOMP's Managed IT help desk support services include:

Resolution of incidents and service requests as quickly as possible

Support for desktops, laptops, mobile devices, servers, storage, network devices and more

Web-based customer portal to create new service tickets and monitor the status of existing requests and incidents

Escalation of incidents and service requests that cannot be resolved within agreed timelines

HelpDesk Services

Your end-users’ time is best spent working for your organization, not managing IT issues. 

Hardware
Support

Software
Support

Account
Management

System Troubleshooting

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